Refund policy
At Palaria Store, we want you to be thrilled with your purchase. Please review our policy regarding returns and exchanges below.
30-Day Return Policy
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be new, unused, and in their original packaging.
1. Order Cancellations
We allow a limited window for cancellations before your order enters production. Once an order has entered the production phase, it can no longer be cancelled or modified. For more details, please visit our Cancellation Policy page.
2. Made-to-Order Policy
Every item in our store is made-to-order. This means your product does not exist until you place your order, at which point it is custom-printed just for you.
3. Final Sale & Returns
Because all items are created specifically for your order, we do not accept returns or exchanges for:
- Change of mind
- Buyer’s remorse
- Incorrect size selection
4. Non-Defective Items
If you are not satisfied with your purchase, you may return unused items in their original condition within 30 days of delivery for a refund or exchange.
To initiate a return, please contact us at support@palariastore.com with your order number and reason for the return.
5. Damaged or Defective Items
If your item arrives damaged, defective, or with a printing error, we will provide a replacement at no cost to you. Please contact us within 30 days of delivery at:
Email: support@palariastore.com
Subject Line: Damage Claim - Order #[Your Order Number]
Please include a clear photo of the issue so we can process your replacement quickly.
6. Refunds
Refunds will be processed back to your original payment method within 5–7 business days.
7. Exchanges
We accept exchanges within 30 days of delivery for eligible items that are unused, and in their original packaging.
If you would like to exchange an item, please contact us to start the exchange process.
Once we receive and inspect the original item, we will process your exchange and ship the replacement item.
8. No Restocking Fees
We do not charge restocking fees on returns or exchanges.
9. Contact Information
Legal Business Name: Palaria, LLC
DBA: Palaria Store
Email: support@palariastore.com
Phone: +4072887389
Business Address: 7901 4th St N #8261, St. Petersburg, FL 33702, United States